Privacy Policy

Last updated: [8-Dec.-2025]

This Privacy Policy explains how AOGRAND INTERNATIONAL CHEMICALS TRADING L.L.C (“AOGRAND”, “we”, “us”, or “our”) collects, uses, and protects personal information when you visit our website, communicate with us, or receive emails from us. By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Who We Are

AOGRAND INTERNATIONAL CHEMICALS TRADING L.L.C is an international supplier of household chemical products, operating under the global business portal AOiN.com.

Registered Company Name: AOGRAND INTERNATIONAL CHEMICALS TRADING L.L.C
PO Box: 79978
Address:21st Floor, The Binary Tower, Marasi Drive, Business Bay, Dubai, United Arab Emirates

For questions regarding this Privacy Policy, please contact us at:
Email: [email protected]

1. Information We Collect

We may collect the following categories of information:

a) Information you provide directly

• Name, job title, and company name

• Email address, phone number, WhatsApp

• Country or region and business information

• Inquiry details (product type, quantity, target market, etc.)

• Any other information voluntarily provided by you

b) Information collected automatically

• IP address and approximate location

• Device type and browser type

• Pages visited and time spent on the website

• Traffic source (email, advertisement, search engine, etc.)

c) Information from business sources

• Contacts from trade fairs, exhibitions, and business meetings

• Publicly available business directories or verified B2B databases

• Customer service and sales communications

1. How We Use Your Information

We use your information for legitimate business purposes, including but not limited to:

• Responding to inquiries and providing quotations

• Creating and managing customer accounts

• Processing orders, shipments, and logistics

• Sending product updates, promotions, and distributor program information

• Improving our website, communications, and customer experience

• Complying with legal and regulatory requirements

• Sending B2B marketing emails, with clear opt-out options

We do not sell your personal information to any third party.

1. Email Communication and Unsubscribe

If you provide your email address, we may send:

• Transactional emails, such as quotations, order confirmations, and shipping notices

• Business marketing emails, such as product launches, special offers, and trade invitations

All marketing emails include an Unsubscribe link provided by our email service platform. You may also contact [email protected] at any time to request removal from our mailing lists.

1. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve website performance and security

• Analyze traffic and user behavior

• Personalize and enhance your browsing experience

You can disable cookies in your browser settings, but some features of the website may not function properly if cookies are disabled.

1. Sharing Your Information

We may share information only in the following situations:

a) Service providers

With trusted third-party partners who assist us with:

• Website hosting and maintenance

• Email delivery and marketing tools

• Data analytics and reporting

• Logistics, customer support, or IT services

These service providers may only process your information under our instructions and are required to protect it.

b) Legal obligations

When required to comply with applicable laws, regulations, legal processes, or government requests.

c) Business transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our assets, your information may be transferred as part of that transaction.

We do not sell or rent your personal data to third parties.

1. Data Retention

We retain personal information only for as long as necessary to:

• Support our legitimate business activities

• Maintain and manage customer relationships

• Comply with legal, tax, or regulatory obligations

Where legally permissible, you may request deletion of your information.

1. International Data Transfers

Because we operate internationally, your information may be processed in countries outside your own, including the United Arab Emirates and China. We take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

1. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your information

• Request deletion of your information, where allowed by law

• Object to or restrict certain types of processing

• Object to receiving marketing communications

• Withdraw consent, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

1. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

1. Children’s Privacy

Our website, products, and services are intended for business users and adults. We do not knowingly collect personal information from individuals under 16 years of age. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete such information.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.

Your continued use of our website or services after any changes are posted will signify your acceptance of the updated Privacy Policy.

1. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us at:

AOGRAND INTERNATIONAL CHEMICALS TRADING L.L.C
PO Box: 79978
21st Floor, The Binary Tower, Marasi Drive, Business Bay, Dubai, United Arab Emirates
Email: [email protected]