Customer Service FAQs

Customer Service hours

Our operating hours:

We're here every day of the year from 8am-midnight ET Monday through Friday and 8am-11pm ET on weekends. 

From mid-November through December we are available 24 hours a day.

Our Holiday hours:

  • New Year Day - 9a-9p ET
  • Martin Luther King Day - 9a-9p ET
  • Memorial Day -  9a-6p ET
  • Independence Day -  9a-6p ET
  • Labor Day - 9a-6p ET
  • Thanksgiving - 7a-12a ET
  • Christmas Eve -  6a-8p ET
  • Christmas Day -  8a-11p ET
  • New Year's Eve - 8a-6p ET 

 

Contact us

Email: Include your order number and attach any files (if needed). You can also reach us at customerservice@aoin.com

Phone:323 5104 660

 

Shipping and delivery time frames

Most of our items are in-stock and ship quickly. Once you begin the checkout process and enter your shipping address, you'll be able to see the shipping costs and select your shipping method. Once you a shipping method is selected the expected delivery dates will appear.

Exceptions:

  • Some items, such as custom or made-to-order pieces will take a bit longer to ship. The expected ship by date for each of these items will appear on the item page. You can also view the expected delivery dates once you select a shipping method at checkout. 
  • If an item is on backorder and scheduled to ship at a later date, we'll notify you before you add the item to your basket.
  • If an item is out of stock, you won't be able to add it to your shopping basket


*Shipping methods and time frames are subject to change. Please see shipping method options at checkout.

Product safety

We value your safety

We work hard to make sure that the product you purchase from us is safe to handle. We make sure that the product we carry is lead-free, or is in a form that won't be harmful to you or your family.

Baby and children's products:

None of our baby or children's products contain lead. We obtain certification of this from our individual vendors, and we perform independent lab testing to ensure our vendors' claims are valid.

Glassware:

In compliance with all federal and state safety regulations including California's Proposition 65, we use lead-free inks for printing on all our drinkware items. Lead-free inks are slightly less durable in a dishwasher, which is why we recommend hand-washing for these glasses.

Recycled metal products:

While the vast majority of our recycled products are lead-free, some of our wall art or wearable art may contain trace levels of lead. Because of the scarcity of the mineral and the way that the product is used (not for food consumption or directly on your skin), we may opt to sell some products with trace levels of lead.  When these items ship to California, they will arrive with a warning regarding lead content.

Stadium Seat items: we are required to have the disclaimer that the paint used on the old stadium seats could contain lead. This is in compliance with California Proposition 65. These items are made with salvaged one-of-a-kind materials, so we could not verify the exact composition of all of the materials used.

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